Your Privacy Matters to Us
We are dedicated to protecting your privacy and handling your information with care and transparency.
Introduction to Our Privacy Policy
This Privacy Policy explains how theravolia collects, uses, stores, and protects personal information provided by users of our website. We follow all required steps to safeguard your privacy according to Australian laws and best industry practices.
By using our services, you agree to the terms detailed in this policy. We recommend reviewing this page regularly to stay informed about how your data is managed and protected on theravolia.com.
Information We Collect About You
We collect information directly from you and through automated technologies to improve your experience and optimise our services.
Information You Provide Directly
- • Contact details like name and email address
- • Information submitted through forms or sign-ups
- • Feedback or content received via surveys
- • Requests for customer support or inquiries
- • Preferences shared through account settings
Information Collected Automatically
- • IP address and browser device information
- • Visit duration and page interaction data
- • Cookies and related tracking technologies
- • Session logs for troubleshooting and analytics
- • Referrer URL and geographic location data
How We Use Your Information
Your information helps us provide, maintain, and improve our digital services, and respond to your requests efficiently.
- • Personalise user experiences and website content
- • Respond to customer service or technical inquiries
- • Communicate service updates and announcements
- • Conduct analytics and improve site functionality
- • Maintain site security and prevent misuse
- • Comply with Australian legal requirements
- • Market our services, only as allowed by law
Our Data Promise: We prioritise your privacy and follow strict guidelines to safeguard all collected information with confidentiality and care.
How We Share Your Data
We do not sell your personal data. Information may be shared only with service providers or as required by law, and always with your protection in mind.
Third Party Services & Partners
We engage reputable third parties to facilitate business functions, always ensuring data protection and privacy compliance.
Legal Or Regulatory Requirements
We comply with Australian laws when disclosing information if legally required.
Website Analytics & De-Identified Stats
We collect and share website data in an aggregated, non-identifiable manner for analytics purposes.
Your Rights and Choices
Australian privacy law grants you rights over your personal data. You can request access, correction, deletion, or object to processing at any time.
- • Request access to your data at any time
- • Ask us to correct your personal data
- • Ask for your data to be deleted
- • Request your data in a portable format
- • Object to processing of your information
- • Request limits on use of your data
To exercise your privacy rights, please contact us using the information below. We will respond promptly to your requests.
How We Keep Your Data Secure
We apply industry-recommended security measures to protect your information from unauthorised access, disclosure, or misuse.
Technical Data Safeguards
- • Encryption for data in transit and at rest
- • Regular updates to security protocols
- • Automated threat monitoring and alerts
- • Strong access control policies online
Organisational Protective Measures
- • Staff training on privacy responsibilities
- • Clear data handling procedures in place
- • Regular privacy reviews and audits
- • Confidentiality commitments by employees
Data Retention Practices
We only keep your information as long as necessary to provide services, comply with laws, and fulfil our business needs.
- • Data related to your account profile
- • Engagement with digital content
- • Records of messages or requests
- • Transaction and payment details
- • Preferences for email or online marketing
We delete personal data securely once no longer required.
International Data Transfers
Where information is stored or processed outside Australia, we ensure it meets equivalent privacy standards and safeguards your rights.
- • Engage only trusted international partners
- • Use secure data transfer processes
- • Apply contractual data protections
- • Follow legal cross-border protocols
How We Use Cookies
Cookies help us enhance your user experience, remember preferences, and analyse website performance.
Types of Cookies Used
- • Required for website functionality
- • Measure website use and analytics
- • Customise your content experience
- • Enable certain website features
You can manage cookies in your browser at any time.
Changes to This Privacy Policy
We may update this policy as practices or laws change. We recommend revisiting this page regularly for the latest version.
- • Notice on our website homepage
- • Email updates for significant changes
- • Timestamp on policy change date
- • Archive available for previous versions
Your ongoing use after updates signifies acceptance.
How to Contact Us
Questions about this policy? Get in touch with our privacy team below.
theravolia
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61724641700
Email: content@theravolia.com
Policy updated November 20, 2025
Effective from November 20, 2025